Terms of purchase

1. General

1.1 These terms and conditions apply when you, as a consumer, order products from PLWD AB, Swedish company reg. no. 559278-5454, Billdals Hagenväg 35 B, SE-427 37 Billdal, Sweden ("PLWD", "we"), via plwd.se.

1.2 To shop with us you must be 18 or have the consent of a parent or guardian.

1.3 We sell to customers in Sweden, Denmark, Finland and Norway. If you are a consumer in a country other than Sweden, the mandatory consumer protection rules of that country also apply.

1.4 These terms are supplemented by the information on the product pages, at checkout and in the order confirmation. In case of conflict, the order confirmation prevails.

1.5 If you order as a business, the Swedish Sale of Goods Act applies instead of the Consumer Sales Act, and the sections on the right of withdrawal and complaints in these terms do not apply. Contact us for business terms.

2. Ordering and contract

2.1 You order by adding products to the cart, entering your details at checkout, accepting these terms and clicking "Confirm purchase". Before you confirm, a summary of your order is shown where you can correct any errors.

2.2 Once we have received your order and the payment has been approved, we send an order confirmation to the e-mail address you provided. The contract of sale is concluded when you have received the order confirmation. Check it carefully, as the goods are made to the dimensions, materials and colours stated there.

2.3 All our products are made to order according to your choices. We do not keep finished products in stock. This means that production of your order starts once the order is confirmed; see section 8 on cancellation and the right of withdrawal.

2.4 We reserve the right to refuse or cancel an order if we suspect fraud, if payment cannot be completed or if the order contains obvious errors, for example in price or dimensions. In that case we contact you as soon as possible and refund any payment without delay.

2.5 We keep the contract and the order confirmation. You can find your orders under My account, or request them from us.

3. Our products

3.1 Our products are made from plywood and other natural materials, such as linoleum, to the dimensions, materials, surface finish and colour you choose. Every order is made in our workshop in Sweden.

3.2 Wood is a living material. It absorbs and releases moisture depending on humidity and temperature, and may therefore move slightly – swell, shrink or change shape marginally – after delivery. Plywood moves less than solid wood but is not entirely stable. Colour and grain vary naturally between boards and between deliveries, and the surface darkens or develops a patina over time, especially in daylight. Such variation and movement are properties of the material, not defects in the goods.

3.3 The products should be installed and stored in a normal indoor climate, about 18–24 °C and 30–60 % relative humidity, and not in direct contact with heat sources, water or moisture. Let the products acclimatise in the room before installation. Care instructions are available on plwd.se.

3.4 Oiled and untreated surfaces need maintenance. The product pages and care instructions describe how to care for the surface. Damage caused by lack of care, incorrect installation, or moisture or heat beyond what is stated above is not a defect in the goods.

3.5 Images on plwd.se show what the products may look like. Actual colours and grain may differ from images on screen. We recommend ordering a colour sample before a larger purchase.

3.6 The products are intended for use with IKEA kitchen cabinet frames in the dimensions stated on the product pages. Check the dimensions against your plan before ordering. We are not responsible for the products fitting frames, fittings or dimensions not stated in the order confirmation.

4. Prices

4.1 Prices are shown in the currency of your delivery country: SEK for Sweden, DKK for Denmark, EUR for Finland and NOK for Norway. For customers in Sweden, Denmark and Finland, prices include VAT. For customers in Norway, prices exclude Swedish VAT; see section 6.6 on Norwegian VAT, customs duties and fees.

4.2 Shipping costs are added and shown at checkout before you confirm the purchase. The total price including shipping and any fees is shown at checkout and in the order confirmation.

4.3 We may change the prices on plwd.se at any time, but the price in force when you placed your order applies to that order.

4.4 If a price is obviously incorrect, for example due to a technical error or typing error, and you reasonably should have realised this, we are not bound by that price. We will contact you, and you may choose to complete the purchase at the correct price or cancel at no cost.

5. Payment

5.1 You pay at checkout by card or Klarna. Payments are processed by Stripe Payments Europe, Ltd. and, for Klarna, by Klarna Bank AB. PLWD has no access to and does not store your card details.

5.2 Payment is taken when you confirm the purchase. As every order is made specifically for you, we do not start production until the payment has been approved.

5.3 When paying with Klarna, Klarna's terms for the payment option you choose apply in addition to these terms.

6. Delivery

6.1 Delivery time is normally 2–6 weeks from the order confirmation, as every order is made specifically for you. The current delivery time is stated on the product pages and at checkout. If we cannot deliver within the stated time, we will notify you as soon as we know; see section 7.

6.2 We ship with DB Schenker or another carrier from the workshop in Sweden. At checkout you see the delivery options available for your address, for example delivery to a service point or terminal for smaller parcels and home delivery for larger ones. The shipping cost is shown before you confirm the purchase.

6.3 You receive a message with a tracking number when your order is shipped. For home delivery, the carrier contacts you to book a time. Delivery is to the property boundary or building entrance unless otherwise stated, and you are responsible for ensuring someone can receive the goods.

6.4 If a delivery is not collected or cannot be received at the booked time and is therefore returned, we charge you the actual cost of the return shipping and redelivery. This does not apply if you are exercising a statutory right to cancel the purchase.

6.5 Check the delivery when you receive it. If the packaging is damaged, we ask you to note this on the consignment note or in the carrier's app and photograph the damage. If you discover transport damage when unpacking, contact us as soon as you can, preferably within a few days and with photos. This helps us claim compensation from the carrier and resolve the matter faster. Your right to make a complaint is not affected by whether you documented the damage.

6.6 Deliveries to Norway are made DAP (Delivered At Place). This means that you as the recipient pay Norwegian import VAT, any customs duty and the carrier's customs handling fee when the goods enter Norway. These amounts are not included in the price on plwd.se and are invoiced by the carrier. You are responsible for paying them; a delivery that is not collected is handled under 6.4.

7. Delay

7.1 If your order is delayed, we notify you with a new estimated delivery time as soon as we become aware of the delay.

7.2 In case of delay you have the rights that follow from the Swedish Consumer Sales Act. You may require us to deliver, and if the delay is of material importance to you, you may cancel the purchase and have what you paid refunded. You may also be entitled to compensation for loss caused by the delay, unless the delay is due to an obstacle beyond our control that we could not reasonably have anticipated.

7.3 As delivery time can be affected by materials and production, we ask you not to book an installer or tradesperson, or the removal of your existing kitchen, until you have received the goods and checked them.

8. Cancellation and right of withdrawal

Cancellation within 48 hours

8.1 You may cancel all or part of your order at no cost within 48 hours of clicking "Confirm purchase". E-mail order@plwd.se with your order number. We refund the full amount within 14 days to the payment method you used. This is a voluntary commitment by PLWD beyond what the law requires.

8.2 After 48 hours, production of your order has started and cancellation is no longer possible. Still, contact us if you need to change something and we will see what can be done. Changes after 48 hours may incur a cost.

Right of withdrawal

8.3 Under the Swedish Distance Contracts Act, consumers normally have a 14-day right of withdrawal for online purchases. The right of withdrawal does not, however, apply to goods made to the consumer's specifications or clearly personalised.

8.4 All products on plwd.se are made to order to the dimensions, materials, surface finishes and colours you choose yourself. They are therefore not covered by the right of withdrawal. This is also stated at checkout before you confirm the purchase.

8.5 Should we in any case sell a product that is not made to your choices, this is stated on the product page. For such a product you have a 14-day right of withdrawal from the day you received the goods. You withdraw by e-mailing order@plwd.se or by using the Swedish Consumer Agency's standard withdrawal form, available at konsumentverket.se. You bear the cost of return shipping, the goods must be in essentially unchanged condition, and we refund within 14 days of receiving your notice, but not before we have received the goods or proof that they have been sent.

9. Complaints

9.1 You have the right to complain about defects in the goods under the Swedish Consumer Sales Act for three years from when you received them. If you are a consumer in a country other than Sweden, your complaint period may be longer under that country's law.

9.2 Make a complaint by e-mailing order@plwd.se with your order number, a description of the defect and preferably photos. Complain within a reasonable time after discovering the defect; a complaint within two months is always in time.

9.3 A defect means that the goods deviate from what was agreed or from what you could reasonably expect, for example wrong dimensions, wrong colour compared with the ordered colour sample, lacquer damage or production faults. Normal variation in wood, colour and grain, patina, minor movement in the material, and damage caused by installation, use, care or climate outside what is stated in section 3 are not defects.

9.4 If a complaint is accepted, we repair the defect or deliver a new item at no cost to you, within a reasonable time. If this is not possible or does not happen within a reasonable time, you may be entitled to a price reduction or to cancel the purchase. We pay the return shipping and the cost of sending a replacement when a complaint is accepted. Do not return goods before you have received instructions from us.

9.5 We refund what you are entitled to within 14 days of the complaint being accepted, to the payment method you used.

10. Liability

10.1 We give no specific guarantee beyond your statutory rights. Your statutory right to complain under section 9 always applies.

10.2 The products must be installed professionally and according to our instructions. We are not liable for damage or costs caused by incorrect installation, alterations to the goods, use contrary to the instructions or the circumstances described in section 3.

10.3 Our liability for loss is governed by the Swedish Consumer Sales Act. Among other things, this means that we compensate loss caused to you by a defect or delay, but not loss you could reasonably have limited, for example by waiting to book an installer until the goods have been delivered and checked.

10.4 Nothing in these terms limits the rights you have under mandatory consumer legislation.

11. Personal data

11.1 PLWD AB is the controller of the personal data we process about you in connection with your purchase. We process the data needed to handle the order, payment, production, delivery, customer service and accounting, and share it with the workshop, the carrier and the payment provider to the extent required to fulfil your purchase.

11.2 How we process your personal data, for how long and what rights you have is described in our privacy policy.

12. Force majeure

12.1 We are not liable for delay or non-delivery caused by circumstances beyond our control that we could not reasonably have foreseen or avoided, such as natural events, fire, war, government decisions, labour disputes, interruptions in transport or energy supply, or a material supplier being affected by such circumstances.

12.2 If such an event lasts longer than two months, both you and we have the right to cancel the purchase without liability for compensation. We then refund what you have paid.

13. Disputes and governing law

13.1 Swedish law governs these terms and your purchase. If you are a consumer in another country, this does not affect the protection you have under mandatory rules in your home country.

13.2 If we cannot reach an agreement, you as a consumer may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, SE-101 23 Stockholm, www.arn.se. We participate in ARN's proceedings and follow its recommendations. Consumers in Denmark, Finland and Norway may instead turn to the equivalent body in their country: Center for Klageløsning and Forbrugerklagenævnet (Denmark), the Consumer Disputes Board (Finland) and Forbrukertilsynet (Norway).

13.3 You may also bring an action in the ordinary courts. As a consumer you always have the right to do so in the court of the place where you live.

14. Changes to these terms and contact

14.1 We may change these terms. Changed terms apply to orders placed after they have been published on plwd.se. The terms you accepted when confirming the purchase always apply to that order. The version date is stated at the bottom.

14.2 Should any provision be found invalid, the remaining provisions continue to apply unchanged.

14.3 Contact us:
PLWD AB, reg. no. 559278-5454
Billdals Hagenväg 35 B, SE-427 37 Billdal, Sweden
E-mail: hello@plwd.se (general enquiries) and order@plwd.se (orders, cancellations, complaints)
Phone: +46 707 77 18 88

Version 2026-10-14